RETURN & EXCHANGE POLICY
Effective Date: March 3, 2025
At METAALIPC, we are committed to ensuring customer satisfaction by offering a flexible and transparent return & exchange policy. If you are not completely satisfied with your purchase, please review our terms and conditions for returns, exchanges, and refunds.
1. ELIGIBILITY FOR RETURNS & EXCHANGES
✔ Returns must be initiated within 14 days from the delivery date.
✔ The item must be in brand-new, unworn condition, with all original packaging, protective materials, and accessories.
✔ The watch must include:
- Original box and packaging
- Warranty card, manuals, and serial number intact
- Protective stickers (if applicable) and undamaged strap/bracelet
✔ Custom-made, engraved, or special-order watches are non-returnable.
✔ Final sale and discounted items are non-returnable unless defective.
If the return does not meet these conditions, METAALIPC reserves the right to refuse the refund or exchange.
2. RETURN PROCESS
To request a return, please follow these steps:
Step 1: Contact Customer Support
✔ Email us at info@metaalipc.com with the subject line “Return Request – Order #[Your Order Number]”.
✔ Provide a reason for the return and attach clear images of the item (if defective or incorrect).
Step 2: Receive Return Authorization
✔ Our team will review your request and provide a Return Authorization (RA) number if eligible.
✔ Returns will not be accepted without an RA number.
Step 3: Ship the Item
✔ Securely pack the watch in its original box with all accessories.
✔ Use a trackable and insured shipping service (FedEx, UPS, DHL recommended).
✔ Clearly label the package with the provided RA number.
Step 4: Refund or Exchange Processing
✔ Once received, our quality inspection team will verify the item’s condition.
✔ Refunds will be processed within 7-10 business days after approval.
✔ If an exchange is requested, we will ship the replacement within 2-5 business days after approval.
3. REFUND POLICY
✔ Refunds are issued via the original payment method.
✔ Shipping fees and customs duties are non-refundable.
✔ If the return does not meet the conditions, a restocking fee (up to 10%) may apply.
4. EXCHANGE POLICY
✔ Exchanges are available for different models or store credit.
✔ The new watch must be of equal or higher value (price difference paid by the customer).
✔ If exchanging for a lower-priced item, the difference will be credited as store credit.
5. DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect watch, please:
✔ Contact us within 48 hours of delivery at info@metaalipc.com.
✔ Provide photos and a detailed description of the issue.
✔ We will cover return shipping costs for verified defects/errors.
✔ A replacement or full refund will be issued after inspection.
6. NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
❌ Custom-engraved watches
❌ Special-order or made-to-order watches
❌ Final sale or discounted items
❌ Watches with removed protective films, worn straps, or any signs of wear
7. CANCELLATION POLICY
✔ Orders can be canceled within 24 hours of placement for a full refund.
✔ After 24 hours, cancellations are subject to approval and may incur a processing fee.
✔ If an order has already shipped, it cannot be canceled, but customers may request a return upon receipt.
8. RETURN SHIPPING & RESPONSIBILITY
✔ Customers are responsible for return shipping costs (except for defective or incorrect items).
✔ We highly recommend using insured and trackable shipping methods to prevent loss or damage.
✔ METAALIPC is not responsible for lost or damaged return shipments.
9. INTERNATIONAL RETURNS & DUTIES
✔ International customers must cover return shipping fees and any applicable customs duties.
✔ Any duties or import taxes paid at the time of purchase are non-refundable.
✔ If a package is refused due to customs fees, return costs and duties will be deducted from the refund.
10. CUSTOMER SUPPORT & CONTACT INFORMATION
For any return or exchange inquiries, contact us:
📍 Store Location: 3214 S Barnes Dr, Garland, Texas, 75042
📞 Phone Number: (972) 905-5753
📧 Email: info@metaalipc.com
🌐 Website: https://metaalipc.com